Carrier Commercial Refrigeration Launches BluEdge Service Agreements to Provide Customers with Best-in-Class Aftermarket Support

Carrier Commercial Refrigeration recently launched the BluEdge™ service agreements, Carrier’s best-in-class service and aftermarket offering for refrigeration systems. Customers and partners across Europe can receive unrivaled support with tiered-service offerings providing a range of options to meet the particular needs of their business. Carrier Commercial Refrigeration is a part of Carrier Global Corporation (NYSE: CARR), the leading global provider of healthy, safe, sustainable and intelligent building and cold chain solutions.

With the BluEdge, Carrier Commercial Refrigeration customers can have access to a full portfolio of services, including maintenance, spare parts, troubleshooting, digital services and add-ons, such as health checks and modernizations.

“BluEdge has been designed with our customers in mind,” said Thomas Andersen, Senior Director, Service, Carrier Commercial Refrigeration, EMEA. “Our customers expect fast support and are also looking to reduce costs, as well as improve system efficiency and uptime. They expect to get significant value for their money over the lifetime of their refrigeration investments, and our new BluEdge offering does just that by providing expert lifecycle services. We see this as a clear differentiator between other service providers on the market today and it inspires confidence and partnership with our customers.”

The BluEdge service agreements bring a myriad of benefits to Carrier commercial and industrial refrigeration customers, which include conveniences stores to large industrial warehouses and beyond. It also is delivering value to customers in other parts of Carrier, including temperature-controlled transport.

“BluEdge helps our customers meet regulatory requirements and gives them great peace of mind, since Carrier is there to care for and maintain their refrigeration equipment, be it display cabinets, mechanical systems, cold rooms or heat recovery systems,” Andersen added.

Carrier Commercial Refrigeration offers BluEdge with three service tiers – Core, Enhance and Elite – each providing a different level of support, allowing customers of all sizes to select the package that best suits their needs. All three tiers offer 24/7 support, simple and easy spare parts identification for any unexpected emergencies, and full documentation on maintenance and troubleshooting, along with its European-wide network of highly qualified service engineers and digital remote support.   

BluEdge tier offerings include:

• Core: Best suited for customers opting for expert care. Focuses on preventive maintenance and 24/7 hotline standard support.
• Enhance: Provides a full-service plan, including both maintenance and comprehensive troubleshooting.
• Elite: Carrier’s most comprehensive level of support for total peace of mind and digital services as standard, which focus on operational and performance optimizations.

“No matter which tier a customer selects, our customer will receive the best possible service and aftermarket care. The BluEdge platform provides a flexible, cost-effective way for our customers to maximize performance levels of their refrigeration systems and keep their refrigeration operations smoothly running day in, day out,” said Tatiana Jakacka, Service Commercial Director, Carrier Commercial Refrigeration EMEA.

Embracing the latest digital advances, BluEdge provides digital services to IoT connected refrigeration systems, which receive the full benefits of an intelligent, connected cold chain. Through the improved servicing and optimization of refrigeration systems, BluEdge contributes to Carrier's goal of reducing its customers' carbon footprint by one gigaton as part of its 2030 Environmental, Social and Governance goals. For more information, visit carrier-refrigeration.com or follow @SmartColdChain on Twitter.

About Carrier Commercial Refrigeration
Carrier Commercial Refrigeration (CCR) is a leading supplier of high-efficiency turnkey refrigeration systems and services in the food retail and cold storage industries. CCR offers a diverse range of products to keep stores cool, energy costs low and products attractively displayed for maximized sales; comprehensive service and support to ensure optimum performance and a centralized remote management monitoring network. Carrier Commercial Refrigeration is a part of Carrier Global Corporation, the leading global provider of healthy, safe, sustainable and intelligent building and cold chain solutions. Founded by the inventor of modern air conditioning, Carrier is the world’s leader in high-technology heating, air conditioning and refrigeration solutions. Carrier experts provide sustainable solutions, integrating energy-efficient products, building controls and energy services for residential, commercial, retail, transport and food service customers. For more information, visit carrier-refrigeration.com or follow @SmartColdChain on Twitter.