Employee Testimonial - Martin Hulst, technician

“I’ve never felt that I'm on my own and I always have a safety net. From involved colleagues to a service for emergencies, I really like this about working at Carrier…”

Martin was 15 when he finished LTS (primary technical school). Two years later, Martin finished an IT course. He decided to work at a refrigeration company where he once did an internship. Martin did this in combination with mechanic training in the evenings. “I worked there for 10 years and then I made the step to Carrier,” said Martin with a smile.

What made you decide to join Carrier?

I was looking for an employer who sees the high importance of innovation and personal development. We are the leader when it comes to innovation in refrigeration technology. We have our own development center in Mainz, which I was able to visit after a year, as Carrier wanted to train me as an all-round mechanic. Two years later I was asked to become a technical specialist. This meant that I would become a senior technician and would be responsible for training and supervising technicians. In addition, I would be involved more and more in solving and inventorying structural problems. This was very exciting for me, but thanks to proper guidance and great colleagues around me, I managed to take this step.

What have you noticed since you started working at Carrier?

The involvement. Carrier is a family business in its roots. As an employee I have noticed and felt this from the beginning. I didn't expect Carrier [to be such an] engaged and sociable [workplace]. [It’s the] little things like sending a card on your birthday which does something to you…But this topic is also relevant in the field of work. I’ve never felt that I'm on my own and I always have a safety net. From involved colleagues to a service for emergencies, I really like this about working at Carrier.

“It was two days before Christmas – the busiest time of the year in the supermarket, and the entire cooling installation was shut down”.

What are you proud of?

I received two calls from a colleague within 1 minute – a capable, independent technician who normally never calls me. [It was then that] I knew there was something wrong. It turned out that the cooling installation at a supermarket was completely shut down two days before Christmas – the busiest time of the year. The store manager told us that it was not an option to remove all the refrigerated products from the supermarket. Until half past one at night, we repaired the installation and replaced the parts that had finally arrived. [It is in] that moment you are very proud that you have achieved this together, and the clients in the supermarket did not notice anything.

Would you like to add anything else?

Two years ago, I had a motorcycle accident in Italy that broke my back. I couldn’t work and was sitting at home all the time. At one moment I got a call from Carrier. I was expecting the question, ”When can you start working again?” But this question was never asked. Carrier has been super involved throughout my rehabilitation period. I was glad that Carrier was looking for work which I could do from home, because I was very bored. Nothing was mandatory and everything was allowed. I am very pleased with this and I would like to thank Carrier for that with all my heart (smiles).