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Hero-BluEdge

Performance service agreement

Your Peace of Mind, Our Priority

The Service Wheel - wrapped with Digital offerings

Ensure longevity and efficiency of your refrigeration systems with our team of expert technicians. We provide comprehensive services that helps you to guarantee temperature compliance, reduce energy consumption, and extend the life of your equipment. From preventative maintenance to the use of original spare parts, we collaborate closely with you to deliver the customized service agreement you need. With advanced IoT monitoring and dedicated support, we maximize your uptime and contribute to keep your operations running smoothly. Trust us to safeguard your investment and provide you with complete peace of mind.

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Explore Performance in detail


CCR Performance service agreements offer maintenance, spare parts, fast technical support or improved system availability, with three tiers to choose from to suit your refrigeration needs

Performance_Services_tiering

How We Ensure Highest Quality Customer Service

Service_network Expert and highly-qualified service engineer network

 knowledge_and_expertise Refrigeration knowledge and expertise

Best_service Serving customers to the absolute best of our abilities

 Maintenance Standard maintenance procedures and tools

Spare_parts Providing genuine Carrier spare parts

 Digital_services Digital services for IoT-enabled systems
Food_safety Focusing on safety and protection of sensitive customer stock
Enjoy the many benefits of Performance

Confidence

CONFIDENCE

Protect

PROTECTION

Choice

CHOICES

Reliability

RELIABILITY

IOT_connected

IoT CONNECTED

Value-add

VALUE-ADD

Choose from three tiers of service designed to provide optimal value for your business:

MAINTAIN

OPTIMIZE

SELECT PLUS

Preventive Maintenance
Carrier system
 Tick
Tick Tick
Third-party system(1)
 Plus Plus Tick
Leak Test and Inspection(2)
Carrier System
 Plus Tick Tick
Third-party system
 Plus Plus Tick
Gas warning system check(3)
 Plus Plus Tick
Troubleshooting
24/7 Support
 Tick Tick Tick
Critical spare parts(4)
 Star
Tick Tick
Repair(5)
 Star Tick Tick
Leak identification and tightness test
 Star Tick Tick
Documentation maintenance and troubleshooting(6)
 STANDARD STANDARD STANDARD
Hygenical and technical cleaning
 Plus Plus Tick
Digital services(7)
 Plus Plus Tick

Plus  ADD-ON Tick  INCLUDED Star  Available on demand, separately chargeable.

(1) Subject to health check prior to provision of services

(2) Refrigerants under EU F-Gas Regulations – every 3, 6 or 12 mths, CO2 Systems on-demand

(3) Only applicable for CO2 Systems

(4) Includes critical spare parts only

(5) Includes labor

(6) Advanced Reports available on request as an add-on

(7) Includes connectivity and remote services as a minimum (HACCP reporting, energy management and other digital services provided as service add-on)

Disclaimer: Service agreements are subject to availability and may vary accordingly to CCR Country.