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eDesign Software Support

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Working late into the night and need a quick answer, or have a unique application that requires advice? Chances are, the resources on this page can provide the answer. If not, assistance from our software help desk is available via email at [email protected] or by phone at 800-253-1794.

HAP Training Videos

Click below for training videos designed to help users with various tasks such as installation, setting preferences & utilizing the HAP building wizards.

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EXchange Newsletter

EXchange is an electronic newsletter offering timely, informative and interesting news about Carrier eDesign Suite software. Delivered quarterly via e-mail, each issue provides a wealth of information including technical articles, news about new software releases and software in development, training schedules and registration, and answers to frequently asked software questions.

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HAP 5.11 e-Helps

HAP 5.11 e-Helps are articles providing timely guidance on the many technical questions that may arise when using HAP v5.11. From building modeling for LEED®1 certification and system design guidance, to hourly weather data and report interpretation, HAP e-Help provides easy to follow, helpful information to lead you to HVAC system design solutions and thorough energy analysis investigations.

e-Help Number	Title	Release Date
034	Modeling DHRC in Condenser Loop Heat Recovery	12/05/2014
033	Modeling Heat Exchanger in Condenser Loop Heat Recovery	12/05/2014
032	Modeling A/C Chillers with Heat Recovery Condensers	12/05/2014
031	Modeling DHRC with Cooling-Only Chillers Heat Recovery	12/05/2014
030	HAP and ASHRAE® 62MZ Spreadsheet	04/30/2014
029	Modeling Induction Beams in HAP v4.8	06/24/2013
028	Modeling Active Chilled Beams in HAP v4.8	06/24/2013
025	Optimizing Ventilation Design in HAP	03/25/2013
024	Boiler Simulation Calculations	12/12/2012
022	Importing Simulation Weather Data	08/07/2012
021	Reducing LEED Unmet Loads in HAP v4.5	06/07/2010
020	Understanding LEED Unmet Loads in HAP v4.5	06/07/2010
019	Reducing Unmet Loads in HAP 4.4	09/09/2009
018	Exporting HAP Hourly Simulation Data to Spreadsheets	07/01/2009
017	Modeling Chilled Beam Systems in HAP	07/01/2009
016	Converting HAP v4.3 LEED EAc1 Projects for use in HAP v4.4	09/09/2008
015	Using HAP v4.4 for LEED EAc1 Analysis	09/04/2008
014	Carrier-Modified ASHRAE 90 1-2004 User's Guide Schedules for HAP	03/02/2007
013	How to Archive/Retrieve Project Data	03/02/2007
012	How to Import Data from Template Projects	01/23/2007
011	ASHRAE 62.1-2004 Ventilation Air Sizing in HAP	11/29/2006
010	Interfacing HAP Simulations with Geothermal WSHP Design Programs	10/16/2006
009	Effect of Internal Shades on Cooling Loads	08/26/2006
008	Applying Schedules and Profiles in HAP	06/15/2006
007	Zone T-Stat Check	03/03/2006
006	Ventilation in HAP	11/02/2005
005	Low Heating Costs	11/01/2005
004	Transfer Function Methodology (TFM)	10/27/2005
003	Designing/Simulating WSHP (California Loop) Systems	10/24/2005
002	How to Model WSHP/GSHP Systems	10/01/2005
001	Introducing HAP e-Help	11/01/2005

¹LEED is a registered trademark of US Green Building Council