Service
Service From The Experts.
Get the HVAC service and support you need, exactly when you need it.
Whether you’re an engineer, contractor, architect, manager or owner, you can count on Carrier’s expertise and superior service offerings to help you get the most from your HVAC system from start-up through the entire lifecycle.
Let Carrier help you enjoy optimum performance, right from the start.
Installation
With superior quality and performance, the decision to partner with Carrier for building solutions is an easy one. Carrier provides installation services needed for optimal performance.
Commission
Carrier commissioning services are performed by our OEM factory-trained experts. Each has access to the latest training, tools and information direct from Carrier engineers. We go through a pre-start-up checklist and provide you with basic onsite operating training to familiarize you with your solution. Plus, once the commission is finished, we provide you with operations and maintenance manuals and collect all necessary customer information to keep you connected with Carrier. Warranty & Extended Warranty
When it comes to maintenance, one company has you completely covered.
Standard Maintenance
Through our standard service offerings, Carrier provides a range of maintenance services to make consistent performance and comfort easy and worry-free. Basic maintenance includes operating inspections, annual preventive maintenance and some diagnostic services.
Infrared camera used for standard maintenance & repair
Prognostic Maintenance
The best strategy for ensuring maximum performance of an HVAC system is to solve issues before they happen. Our expert technicians leverage the latest and best testing tools and technologies to help find, identify and correct minor problems inexpensively, before they lead to more complex and expensive repairs, helping you avoid unexpected issues while controlling energy costs. Services include:
- Vibration analysis
- Thermographic testing
- Eddy current testing
- Chiller tube chemical cleaning
- CoolClean (freestanding online condenser tube cleaner)
- Indoor air quality testing and analysis
Power quality analyzer used for retrofit and modernization
Remote Monitoring Service
At Carrier, we don’t just talk about enhanced performance and energy efficiency – we let you see it for yourself no matter where you are. Through a variety of remote monitoring and building automation solutions, Carrier gives you access to data on your cooling system via our Carrier RMS Center or directly on your devices, from PCs to web-based phones.
WebCTRL Building Automation System
i-Vu Building Automation System
Repair & Emergency Service
When it comes to heating and cooling, downtime is not an option. Carrier is always ready to respond to your emergency repair needs with factory-trained service technicians and advanced diagnostic equipment. Whether it’s a repair or replacement of broken components, a stand-alone repair or combination with Carrier maintenance services we go to work when you need us, 24/7 – even if your equipment is not made by Carrier.
Carrier Service Staff
Reach an entirely new level of performance without replacing your entire system.
Retrofit & Modernize
As the performance and comfort needs of a building change over time, it’s normal for elements of your HVAC system to become obsolete. With help from the experts at Carrier, however, it may not be necessary to install all new equipment in order to modernize your system and keep pace with new requirements.
Transit Time Flow Meter used for Prognostic Maintenance
In many cases, we can help you avoid large capital expenditures through strategic retrofits and upgrades including:
- Chiller variable speed drive retrofits
- Control panel upgrades
- Controls automation and conversion from pneumatic to direct digital controls
- Compressor retrofits
- Heat exchanger tube replacement
- Plate/frame heat exchanger addition
- Pump alignments and retrofits
- Air-handler drive retrofit
“The modernization service provided by Carrier enables safe and reliable system operation, significant improvement of chiller plant operation efficiency, while reducing the air conditioning system operation energy consumption .”
--- Wang Xin, Manager of Engineering Department, Shanghai Qi Jiao Real Estate Management Company, Zhangjiang Division
Please download the Shanghai IFC case study.
Carrier has experts waiting to help you in many countries in Asia. Choose your country of interest to find locations and contact information for the expert nearest you.
Call Centers
The need for support can arise at any time. That’s why the Carrier Service Call Center is available 24 hours a day to answer your calls and help solve any problems you may have.
For assistance:
Vietnam: Please call 1800-558841 or email us at [email protected]
Enjoy a one-stop parts network for all your needs.
Totaline® Parts Centers
Carrier Totaline provides a unique one-stop shop and supplies best-quality air conditioning and refrigeration parts to meet your needs – whether you’re performing installation, maintenance or repair.
Totaline® Parts Center Locations
Shanghai No.266, HanKou Road, Shanghai Postcode: 200001
Tel: (86-21) 23063501
HP: 13901931198
Guangzhou No.188-103, North Haizhu Road, Guangzhou Postcode: 510180
Tel: (86-20) 83187699, 87620939, 83307890
Fax: (86-20) 83185499
Beijing No.144,Xinjiekou Street, West City District, Beijing Postcode: 100035
Tel: (86-10) 66188870, 66117116
Fax: (86-10) 66188871
New Delhi 18-19 , NS Marg Opp .Golcha Cinema, Daryaganj New Delhi India 110002
Tel: (91) (011) 23243924-25
Singapore 28 Teban Gardens Crescent Singapore 608926
Tel : (65) 64100340/339/338/337
Fax: (65) 65661141
Vietnam Suite 1101, Centre Point Tower, 106 Nguyen Van Troi, W.8, Phu Nhuan Dist., HCMC., Vietnam
Tel: 1800 558841
Email: [email protected]
Thailand 14-15th Fl., 1858/63-74, Bangna-Trad Rd., Km.4.5 Bangna, Bangkok Thailand 10260
Tel: 662-762-9222
Fax: 662-751-4780
