Francis Fuels Ltd.HVAC Services in NEPEAN
Francis Fuels Ltd. specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving NEPEAN and the surrounding areas, we deliver reliable HVAC solutions to meet your home's needs.
Experience and Certifications
Cool Cash
We participate in Carrier Cool Cash rebates. With the support of Carrier, during select times of the year Cool Cash rebates might be available when you purchase a qualified Carrier heating and cooling system.
HVAC Repair and Installation Services
Air Conditioner Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.
Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.
HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
About Francis Fuels Ltd.
Trusted HVAC Professional in NEPEAN
Leave a ReviewCarrier.com Reviews
4.89 out of 5(114 reviews)
Excellent experience.
Francis Fuels has been very flexible at the level of the installation calendar. The various types of furnaces were explained very clearly, making our choice easier. and without pressure. After the installation, excellent advices were provided, concerning how to use the furnace. The technicians left the furnace room perfectly clean.
PATRICK
-
March 14, 2025
Verified Purchase
Expertise:
5
Service:
5
MAC
friendly and efficient
MARCEL
-
March 05, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Excellent Company and Dealer Experience
Excellent work and techs. Would highly recommend.
BARBARA
-
February 19, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
New Carrier modulating gas furnace
Initial installation has been flawless
GRAHAM
-
November 12, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replacement of and installation of new equipment
Have always used Francis Fuels as they are professional and dependable. Had the same tech do the replacement and install that originally did it 18 years ago.
VICTOR
-
April 14, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replace existing Lennox Furnace
Called on a Sunday …sales rep arrived at the scheduled time. , quoted a replacement cost , new furnace installed on Monday.
ALEX
-
April 14, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
excellent company to deal with.
prompt, organized and worked with efficiency. excellent company
FRANCO
-
March 28, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Top Notch
Salesperson was excellent. Install ran smoothly \& done on time. Very satisfied.
PAUL
-
March 13, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Francis Fuels Braeden and Braeden
The service truck showed up and 2 guys by the name of Braeden jumped out. There was obviously no problem remembering their names. They were both super personal, good listeners as well as communicators and kept me abreast of what was happening and why. Having been in the service business for over 50 years I have to say these are the type of guys that any company would/should have on their frontlines. They were the best … very respectful and accommodating.
WILLIAM
-
February 10, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great To Work With
Really great to work with. The install was detail oriented and top notch adding the extra little touches to every aspect of the install.
LOUIS
-
January 23, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very professional
Very professional. Great services. They explain everything and my house was spotless when they left.
SYLVIE
-
November 16, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent sales, excellent installers, excellent experience!
Purchasing a new furnace and heat pump is a daunting task for a consumer, especially shopping for the right provider. Everyone at Francis Fuels from sales to service inspired confidence and trust. Everything was explained to me clearly, with straight open and honest advice. The installers did a perfect installation, solved all the problems quickly and efficiently, and tested everything thoroughly before they left. A great experience from start to finish. I would recommend Francis Fuels to anyone to take care of their home comfort needs.
JEFFREY
-
November 08, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service, but we need right to repair on heating systems.
I have an issue with Carrier. My previous furnace Infinity ICS was installed back in 2008. It had been working perfectly ever since. Eventually, after 15 years the heat exchanger failed. Why the pristine condition equipment had to be replaced instead of faulty part? Why furnace had been designed such a way that seemingly straight forward repair becomes uneconomical? It unnecessarily cost money, raw materials, effort and environmental impact.
JACEK
-
November 06, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Heat pump install
They knew what they were doing and went to work.
ELAINE
-
November 01, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good product and dealer
always knowledgeable and helpful
ST
-
October 06, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Gas installation and furnace replacement
Gas line installation, oil tank removal, furnace installation all done efficiently and thoroughly. Austin was knowledgeable and personable. I would recommend Francis Fuels to anyone who asked.
BRIAN
-
October 05, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Disappointing
Installer's work was a bit sloppy although he did rework some items. The ducts are leaking at some joints. The work remains uncompleted as the furnace final start up has not been done, even though it has been almost three weeks since the initial install.
KAREN
-
September 25, 2023
Verified Purchase
Expertise:
3
Service:
1
Solve Problems:
2
100% would recommend!! Our salesman was top notch !!
Great salesman, great installers!! Highly recommend them !
MATT
-
September 16, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Prompt, pleasant & efficient service!
We were pleasantly surprised to get our furnace replaced earlier than expected.
MAUREEN
-
August 23, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A/C Install
Excellent service and sales engineers
KEN
-
July 31, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very satisfied with this experience
I was generally happy with the installation of my new heat pump and furnace
KATHRYN
-
July 30, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Summer Sky Instal
There was a problem with the thermostat not being able to read the furnace during installation. This required 3 separate visits to resolve the issue, which was a faulty backplate.
PETER
-
July 05, 2023
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
4
Very Satisfied
Had excellent knowledge of the duel heating system
DWIGHT
-
July 04, 2023
Verified Purchase
Expertise:
5
Fantastic
Great work,awesome Technican/Installervery knowledgable
RICHARD
-
June 15, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent knowledge and service!!
Extremely professional from A to Z and very knowledgeable!!
MARION
-
June 14, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
Efficient, effective, pleasant, professional, careful, customer\-oriented... a great company to do business with
RICHARD
-
May 26, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Pricey but Efficient
We were very pleased with the efficiency and responsiveness of Francis Fuels. The appraisal was done quickly and well, the installation was first rate and the results are very satisfactory.
GORDON
-
May 25, 2023
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Excellent!
Quick install for replacement furnace.
JAMES
-
April 25, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent experience overall!
Excellent experience overall!
JOHN
-
March 22, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Totally Amazed and Pleased!
We have been exceptionally impressed with the friendly competence of both our Francis Fuels Sales Rep, Feddie Osman, and the installation team, Eric Belanger, Jacob and Mark. They were all most congenial to deal with while performing their tasks. Feddie responded professionally and courteously to all our questions when searching for the best heating and cooling options that would fill our needs and qualify for Federal subsidies. Eric and team easily demonstrated both technical and standards knowledge while artistically installing all components in the best possible locations efficiently. Also, please let me skip the limited "How did you hear about this dealer?" section below as it does not have a single clickable line that would tell my story. I have been aware of Francis Fuels highly rated reputation for years. I had some years experience during a time I was responsible for our church's property management and Frances Fuels serviced the two on\-sight furnaces there. And I have been quite aware of Francis Fuels' public rating compared to other local vendors, particularly in comparison to the iffy approachability, office communications and high pressure sales we suffered with the company we've now departed.
MOE
-
March 15, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Infinity Thermostat and Maintenace service in General
Always provided Excellent service.
NORMAN
-
February 27, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New furnace installation
Excellent installation
KAREN
-
February 27, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service
Helpful, lent me some electric heaters while my furnace was down.
RYAN
-
January 23, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Francis Fuels Highly Recommended in Ottawa
Francis Fuels has been consistently efficient, competent and friendly with all of their services, over the many years that I have been dealing with them. I would highly recommend them.
SUSAN
-
December 14, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service, thanks
I really appreciated your expertise
LYNN
-
November 01, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
EXCEPTIONAL SERVICE
Exceptional professional service and problem\-solving.
KATRINA
-
September 27, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Satisfactory
Good service from sales to installation.
DC
-
September 06, 2022
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Excellent experience
Came on time, did the work efficiently, explained everything, pleasant and professional.
JOYCE
-
September 01, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Gold Standard
Excellent service from skilled installers with great communication skills
WILLIAM
-
August 22, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Always professional and courteous-- service excellent.
Service is always excellent. I have dealt with them for many years.
Gemma
-
August 10, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Overall satisfaction
I had someone come in for a second opinion about the existing AC and was very pleased with his thorough checking it out and giving me an estimate for a new one.
GERDA
-
August 10, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent and Profession
The installers were excellent, very polite, professional and seemed well informed about the Carrier furnace and A/C they installed. Have dealt with Francis Fuels for more than 30 years related to service and purchase for my previous Carrier equipment.
DEBORAH
-
July 20, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional and helpful
They know what to do, find fast solutions and excellent service
MAURICE
-
June 27, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent experience with Francis Fuels Ltd.
I would very much recommend Francis Fuels \- much better pricing of product, skilled installers who were very patient with my questions, all over a good experience.
PAMELA
-
June 14, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
No comment
THANH
-
May 17, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent company
Been with Francis for over 40 years and have no complaints whatsoever.
Yvon
-
May 15, 2022
Verified Purchase
excellent customer service and knowledgablle technicians and staff
very pleased with product and installation
BRETT
-
April 29, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
What a great experience from start to finish!
Eric and Mark installed our new Infinity furnace. Very nice guys! Very professional. So knowledgeable and interactive, with a nice sense of humour. They had to move a number of things around, added the "Little giant" and the installation looks great! Eric walked us through the new wifi thermostat, which was very helpful. The old furnace was extremely heavy and we have a 90 degree corner at the bottom of the basement stairs and they were "so careful" so as not to bump anything. Not always the case. Finally, they tested, in depth, the various furnaces settings and the humidifier. They also made sure the humdifier and furnace were draining into the "Little Giant" and that it was pumping the water into the sink. I am very impressed with the Francis Fuels employees. Would highly recommend!!!
MIKE
-
April 12, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent
Excellent
RAY
-
April 07, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
The crew of 3 was perfect. Each of them were extremely polite and giving detailed info when asked
I have been using Francis Fuels since1994 and always had perfect service from them
CECILE
-
March 09, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great experience
Great experience. Everyone we dealt with was very knowledgeable and helpful. Never felt like we were being pressured or upsold even though our furnace was broken and we needed to replace it so we were in a desperate spot. Would absolutely recommend Francis Fuel.
HEATHER
-
February 28, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace Replacement
Knowledgeable sales and installation personnel.
JEAN
-
February 19, 2022
Verified Purchase
Expertise:
5
Furnace Install
Friendly, knowledgeable, thorough.
CHRISTINE
-
January 18, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Furnace Installation
The salesperson and service technicians were knowledgeable and competent. The quality and neatness of the installation was excellent. The furnace is operating very well.
LUIGI
-
January 01, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service and competency.
Very, very happy with the experience from start to finish!
MELODY
-
December 08, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Well done Francis Fuels.
Professional sales staff. Excellent installation technician. Well done.
JAMES
-
November 24, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replacement of old AC with new one
Our Installer, Austin, and his assistant did an excellent job on the installation as well as giving us very useful tips on maintaining and using the new AC going forward.
ROBERT
-
November 03, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New furnace
Professional, friendly, excellent problem solving.
GEORGIA
-
November 01, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent work
Work done by Eric Bélanger and 2 assistants. They worked well, very clean, professional, pleasant and polite. Recommend Eric and his team 100%.
MAURICE
-
October 23, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
THERE FOR THE CUSTOMER
Francis Fuels provided above\-and\-beyond service and installation and were especially helpful and went the extra mile every time there was an issue; e.g., Enbridge/Union Gas merger and their transitional problems and issues. Francis Fuels acted as a go\-between for us and were relentless in pursuing the solution.
GLENN
-
October 18, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Rebuild Existing Furnace Duct Work and new AC installation.
The work was done very professionally and neat and questions were answered quite well.
PETER
-
September 29, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding all throughout the process.
Installer was professional and answered questions while installing the unit and the sales person was fantastic, you pay a small premium to use them but its worth every penny.
KEVIN
-
September 17, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Efficient and Competent
All went well. What more could I ask?
JOHN
-
August 31, 2021
Verified Purchase
Expertise:
5
Service:
5
The two installers were amazing
Mark and his sidekick were excellent in their work and my Brother and I are very happy with their work.
David
-
August 26, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Replacement AC
Professional \& friendly
MOHAMMAD
-
July 30, 2021
Verified Purchase
Expertise:
5
Very competent, thorough
Very competent, professional two\-man team. Installed A/C and new hot water tank with no issues. Thanks!
DOUGLAS
-
July 26, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very professional and excellent workmanship
The whole experience with the sales person and with the installers was very professional. The sales person explained in detail what was needed to meet my requirements, and the technical crew the handled the installation did a very professional and neat job and explained and clearly marked all areas of concern on the furnace, air conditioner and water heater.
GLENN
-
July 21, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
Topnotch!
Salesperson was very knowledgeable and discussed various options with me. HVAC technicians were topnotch and did the same excellent job on a brand new AC installation as they did on a furnace replacement (also a Carrier) last year. We have been dealing exclusively with Francis Fuels since we bought our home in 1993 (first with oil furnace and oil delivery service, then gas furnaces, and now (finally!) AC) and we have always been very pleased with them.
RANDALL
-
July 16, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Committed to customer satisfaction
Francis Fuels installed our Carrier AC at our previous home several years ago and so we entrusted them again for installation and configuration of a new Infinity heat\-pump and ECOBEE smart thermostat at our new home in June 2021. Prior to selecting Francis Fuels again we had also been in contact and had quotes from many other companies and found that both their pricing and sales support to be better than rest. The new heat\-pump was installed and up and running same\-day but we had concerns about levelling of outdoor unit (was challenging location) long term and there seemed to be an issue with the config of the smart thermostat for 2\-stage control of heat\-pump. After contacting Francis Fuels about these concerns they promptly setup an onsite visit from their installation manager. Following this meeting Francis Fuels arranged to have a crew back on site to remedy the issues (no additional expense) by: 1) Moving the outdoor unit off stand/pad on ground onto brackets mounted on foundation of our home 2) The wiring and config of the new smart\-thermostat was fixed for proper 2\-stage operation of new heat pump. At the end of the day were fully satisfied with installation and look forward to many years of reliable heating and cooling from our Carrier Infinity heat\-pump.
TOBY
-
July 08, 2021
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
Fast and clean.
The air conditioner was installed quickly. The technicians were clean and polite. A very positive experience.
SHAWN
-
July 06, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Installers, very Professional.
Other than finding out, after the order was placed there was an issue getting stock from Carrier in a timely manner and in our heat wave...This ended up costing me an extra $1000. Not impressed with Carriers customer service to the dealers, that affected my deal \- that added financial stress on me, after the order was placed and deposit taken!!
YVONNE
-
June 15, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Total Satisfaction
Everything went as promised
NICHOLAS
-
June 14, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A very positive experience,!
Installation crew were experienced professionals. They were also very polite and answered our questions with no difficulty. Excellent!
GLEN
-
June 11, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Five stars *****
Austin, the installer did an excellent first class job. Went out of his way to make everything right.
EVAN
-
June 08, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Absolutely
The installation was perfect especially the crew.
MARC
-
June 03, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Service and Installation
Installation was done in a timely manner, efficiently and cleanly.
MICHAEL
-
May 21, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good experience
Very good servicw
BRYAN
-
May 20, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
efficient and knowledgeable
good reputation my parents were customers of Francis Fuels
SHEILA
-
May 14, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service
Very professional staff both sales and service installation.
PIERRE
-
May 12, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Knowledgeable, reliable and thorough.
Listens to any concerns. Very clean in the house and tidies up after install.
GREG
-
May 10, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very professional and curteous.
Very satisfied
MAURICE
-
May 10, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Speedy Spring Installation
Eric and Marc installed the new furnace and A/C. They were excellent; kept their work area clean and throughout the walkways; very "Covid protocol aware" and practised safe distancing which seemed to be paramount t in their approach to interacting; problem so,fed quickly, several times; they were Eric and Marc installed the new furnace and a/c; Very polite and conscious of keeping their workspace clean as well as throughout the house; they worked well together; quickly problem solved a few things which needed to be changed or addressed; they were very aware and practiced Covid protocols, masks, distancing, and reminded me of maintaining distance from them. I appreciated their level of awareness. A very good experience working with them on this project. Highly recommend this team. Job well done.
BRAD
-
May 07, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Installation
Totally pleased with this installation by Francis Fuels. From the professional sales experience to the top notch installation and start up everything went right the first time. Not only technically competent people but also very pleasant to deal with.
LUC
-
May 05, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent and thoughtful service.
You deal with real people right away and not some automated process when on phone. Looking forward to their 24 hour telephone emergency service coming back on phone post covid for peace of mind. Bought new Carrier furnace from them last year.
NOLA
-
May 05, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Good
Very good service
Mervyn
-
February 23, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Excellent
excellent sale service and installation 5 stars
JEAN
-
October 27, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional, meticulous service.
Very professional installation. Conscientious and courteous employees.
Gérald
-
October 14, 2020
Verified Purchase
Replacement of existing equipment
He took his time, phoned other expert for consultation on problems of levels of carbon monoxide, checked and rechecked again the levels to make sure that it was safe, excellent service an concerned.
SYLVIE
-
October 04, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Professional
Both technicians were efficient, thorough and very knowledgeable
Carolina
-
August 19, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
AWESOME
Mark \& Tom were AWESOME! Efficient, respectful and polite! They got the job done and there was absolutely no mess, it was spotless!!! Very genuine and professional as well! Under these conditions/circumstances anyone who is able to carry on with their job with positivity deserves recognition! Thank you ??
Maria
-
August 14, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent installation of new A/C by Austin and Mike
Technically knowledgeable, courteous, on time, responsive to my requests on the installation details, good cleanup. Overall: excellent
Stephen
-
August 08, 2020
Verified Purchase
Expertise:
5
Solve Problems:
5
Great service (Thomas) and excellent technician (Mark)
We have been encountering problems with our Carrier A.C. compressor recently replaced by Francis Fuel. The company showed persistent support in resolving the problem providing various parts and labour. Thomas the service representative was very patient and understanding of our problem. Mark Stevenson (technician) was also great and very patient determined to resolve the problem at hand. It took a few service calls but the problem was eventually resolved. We also bought a Carrier ventilator system from Francis Fuels a few year ago and had great service from them on this project. Always great people to deal with providing great service all the time and every time. Robert and Fil.
ROBERT
-
July 22, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent timely professional service
Francis Fuels sent an associate to my home the same day that I phoned for help, and the furnace was installed and running two days later! I have been dealing with Francis since 1993 and I have had nothing but timely and professional service, first with my oil furnace and later with my gas furnace (which they installed). This is an excellent company which I can heartily recommend!
randall
-
July 20, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent installation and cleanup
The two installers were courteous, knowledgeable and dealt with all of our questions and concerns in a professional manner. A very neat job and good site cleanup.
Wayne
-
June 25, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Service from installation team
No further comments
Linda
-
December 16, 2019
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
2
Excellent work
Francis rep and contractors did fabulous job removing our old furnace and installing a new one. The job was done professionally well and on time. Their advices were very useful, looking after clients best interest.
PARVIN
-
November 13, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good New Furnace
The new thermostat malfunctioned even after re\-programming.
MARC
-
November 04, 2019
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
3
Excellent team, and timely reponses to emails.
Overall was happy with the installation process. The installation crew came right on time, and ensured that all was well before they left. The flexible payment options are also a bonus.
DEBORAH
-
September 30, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Excellent experience from start to finish!
Salesman did not try to oversell us on anything and was knowledgeable about the needs of the house. Installers were on time, polite, respectful of our home and very dedicated to get the job done right.
Sharon
-
June 05, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
FURNACE INSTALLATION
first rate installation team, very professional, polite and meticulous. So happy to go with Francis Fuels
Ron
-
November 01, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New A/C unit installed - the heat is off
Installer was professional, quick and courteous
Dave
-
August 29, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
A/C Installation
Competent, professional installers.
Daniel
-
July 23, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Better than expected.
I had pleasure to deal with Pierre and Alex. Both are very professional and knowledgeable. For me, most important things was that both of them were listing to my needs, and address my concerns. Installation was done in professional and timely fashion. After impressive, initial contact with Pierre, I recommended him to my friend.
Jerzy
-
April 14, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier 2 stage Furnace
Excellent product and great service.
Ashwin
-
January 03, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier Furnace
Francis Fuels were simply amazing from the Sales department to the installation. They were professional, no pressure and a quick and clean installation. The technician also took his time to explain the functionality of the wireless thermostat.
BRIAN
-
November 20, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent...just plain excellent
Purchased new air conditioner from Lowe's. Francis Fuels was simply excellent. From the pre\-meetings to the actual installation. I could not be more pleased. Thank you and we'll done!!!
STEVE
-
June 22, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Furnace and A/C
Sales person was knowledgeable and helpful. Installation took 1.5 days and they did a great job of making sure we were happy with the installation and how they cleaned up. Nice Work Francis Fuels.
Robert
-
June 05, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
EXCELLENT CUSTOMER SERVICE
OUR SALES PERSON WAS VERY COMFORTING TO WORK WITH... NO PRESSURE...LOTS OF VALUABLE INFORMATION.
Joseph
-
April 22, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
good stuff for now
This is really a short period but overall the company did a nice job with a professional consultation.
MICHAEL
-
March 30, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
Installation of new furnace and air conditioning
The two technicians were superb. They were professional, knowledgeable and cleaned up after them selves. They did not leave until they made certain everyth8ing was working well. They even relit my pilot lights in my two fireplaces
Timothy
-
November 03, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New furnace, air conditioner and air purifier
Pierre came to provide a quote. He was very knowledgeable, answered all our questions and considered our needs. He provided additional information via email to provide technical responses as well. We were very satisfied the day of the installation with the crew that came over and with Pierre's visit to ensure everything was going well. We would recommend this company highly.
Guy
-
September 12, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
furnace and hot water tank
work well done and neat.. upon completion, job site left in clean condition. would strongly recommend suppliers
Robert
-
September 12, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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CONTROLS \- TC\-PAC(2215N419741)
Alan
-
September 12, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Service
Every aspect of this job was done with professionalism and courtesy.
Bonnie
-
September 12, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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