Honest, Customer-focused, Meticulous
I had to replace both my AC and Furnace and called four other providers near me. Tim was the most honest, the most patient sales person I dealt with. He helped me to understand the pros and cons of the various models and manufacturers, and different things I should think about as a homeowner. He patiently explained refrigerant types, single-stage vs. two-stage vs. variable-speed units, what benefits I would gain from different models, upfront-cost vs. long-term cost savings for various models, and helped me to make a decision that made sense for me (as opposed to trying to push a specific product onto me).
Marcus came to install the units and he made great effort in explaining the various things he was doing to ensure proper operation, and also pointed out various things that were not correct in the installation of the units that he was removing. It all helped me to get the impression that he knew what he was doing and that he wasn't here to just do a job. Rather, he really was interested in doing it right.
At the end of the day, being able to trust the HVAC company is important, and the Hargrave team was able to convey that they're a trustworthy team every step of the way. I will be recommending this team to everyone I know.