Chas Roberts Air ConditioningHVAC Services in Phoenix
Chas Roberts Air Conditioning specializes in Carrier HVAC installation, repair, and maintenance. Proudly serving Phoenix and the surrounding areas, we deliver reliable HVAC solutions to meet your home's needs.
HVAC Repair and Installation Services
Air Conditioner Repair & Service
We specialize in fast, reliable air conditioner repair and service to keep your home cool and comfortable. Whether it’s a minor fix or a major repair, we're here to ensure your AC runs smoothly when you need it most.
Furnace Repair & Service
We provide expert furnace repair and service. Our skilled technicians are ready to quickly diagnose and resolve any issues, keeping your home warm and comfortable year-round.
HVAC System Installation
We provide expert HVAC installation to keep your home comfortable year-round. Whether you're replacing your current system or installing HVAC for the first time, we'll help you choose the right solution for your needs and handle the installation with precision and care.
HVAC Maintenance
We offer annual HVAC maintenance to keep your system running efficiently and help prevent unexpected breakdowns. Through a thorough inspection and tune-up, we ensure your heating and cooling system is ready to keep you comfortable all year long.
About Chas Roberts Air Conditioning
Trusted HVAC Professional in Phoenix
Leave a ReviewCarrier.com Reviews
4.51 out of 5(152 reviews)
Awesome
Tech who came out was fantastic, answered all my questions. Company has very good warranty and fast response time as well would recommend to all
Angelica
-
August 01, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Excellent service
Excellent service
R
-
May 07, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Would not use this dealer again
Disrespectful, hid by the side of the house and smoked for 30+ minutes while laying down. Did not even check our attic unit after we were told they would have to
Cameron
-
May 06, 2025
Verified Purchase
Expertise:
2
Solve Problems:
3
Service:
1
HVAC review.
Terian, the tech, was great. He was knowledgeable and provided clear instructions and guidance.
Richard
-
April 30, 2025
Verified Purchase
Expertise:
5
Review 1
Everything Good
David
-
April 16, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Efficient
Very polite & efficient
Loretta
-
April 11, 2025
Verified Purchase
Expertise:
5
Service:
5
AC Unit
We used Chas Robert’s with our previous house.
Henry
-
March 29, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
Beaware
Not a fan of this company. There's a reason why they get so many new home bids. I think it's called lowest bidder. I believe they use minimal quality materials, some are not of quality. I've had to do repairs at just over two years (convenient) due to cheap quality. I've had issues and they can't or won't resolve them. I can't wait for their two year warranty to be over. I would NEVER use this company....ever.
Paul
-
March 24, 2025
Verified Purchase
Expertise:
3
Solve Problems:
2
Service:
3
Consistant and Reliable.
I have been dealing with Chas Roberts for the last twelve years wiith my previous home and have been pleased with their honesty, appointment reliability, qualified staff,and consistantcy of being able to diagnose and fix a problem quickly. I would highly recommend them to any prospective new clients.
Richard
-
March 05, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
New homeowner orientation
Michael was fabulous!
Marta
-
February 18, 2025
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
On time service and knowledgeable
Home orientation on time and very professional
Alan
-
March 05, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Yes definitely. Great experience
Great orientation by Eric Wagner on the HVAC systems
Venkatesh
-
February 01, 2024
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
very well presented! Articulate and informative
extremely informative and organized!
Charla
-
December 12, 2023
Verified Purchase
Expertise:
5
Service:
5
So Easy to Register
Thank you for making this process easy and fast to complete
Vanessa
-
December 08, 2023
Verified Purchase
Excellent Help
Very good teacher, Eric
James
-
December 06, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
To be seen.
Fortunately I have not needed any service. This was a new build home, but the information provided by Chas Roberts was inaccurate. The serial number for the Air Handler was wrong, I had to go up into the attic and take a picture of the service plate and send it to Carrier to confirm the correct serial number. Other than that, everything with the install seems to be fine, the A/C worked beautifully, haven't had to use the heater as of yet, but all indications look good.
Gabriel
-
November 27, 2023
Verified Purchase
Chas Roberts saving a few hundred dollar is costing me thousands
Chas Roberts installed my air conditioning system in my new Prescott home built by Dorn Home in 2018. Chas Roberts used an aluminum line set that saved them a few hundred dollars. The industry standard is copper. The system is less that five year old and the line set cannot be repaired. I don't understand why Carrier would even have Chas Roberts as a dealer.
Arthur
-
August 27, 2023
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
New Home Owner
Nick Dunn was Excellent!
Louis
-
July 28, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
Thank you
Matthew
-
June 05, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great company
Great service
Geoff
-
February 24, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent service
Great product
Bruce
-
February 21, 2023
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very professional and knowledgeable
Very knowledgeable
Paul
-
August 10, 2022
Verified Purchase
Expertise:
5
Service:
5
Kyle
Great experience
Cynthia
-
July 27, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Home owner
Great service and quick response time
Richard
-
June 30, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Review of our new A/C and heating system.
Explained the operation and maintenance of our new very well.
Clyde
-
June 14, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Late night repair
Kasey was Awesome.
George
-
June 13, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Home Install
great products installed
JEFF
-
June 02, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great experience
New equipment, great people to work with
Romeo
-
June 02, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent friendly and knowledgeable service
Ephrain is a very valuable asset to your company!!
Mark
-
May 17, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great quality, service and workmanship
Chas Roberts installed AC on my new home and previous home built 20 years ago. Quality products, excellent workmanship and great customer service.
Robert
-
May 11, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Service
Chas Roberts installed our system and it works great. Have always had great service from Chas Roberts.
George
-
May 03, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Air Conditioner
Very knowledgeable
Duane
-
April 05, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Registration Process
Easy process to do online
Cheryl
-
March 31, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
.
Chantell
-
March 04, 2022
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Failed to install correctly
They didn't install the power correctly or test the unit. I found out on the coldest night it has been here that they left the gas valve shut and an obvious error code flashing on the unit. The wiring job looked poor, too. I may just redo it to make it more than a couple wire nuts floating in the open.
Aylanna
-
December 28, 2021
Verified Purchase
Expertise:
2
Service:
3
Solve Problems:
2
Easy & attentive with Chas Roberts
Nick was great, very professional
Andrew
-
December 10, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
EXCELLENT ORIENTATION
Builder contract was with local Carrier dealer.
John
-
November 30, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Everything went well with the dealer.
Very pleased.
Henry
-
November 19, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Experienced poor installation, service, and support
Had multiple service visits with issues upon installation of new system, including inaccurate responses to questions about HVAC system (for example; cannot change fan motor speed). After move\-in of new home, service calls discovered one damper motor was mis\-wired, one damper motor was defective, main controller circuit board was defective, and 2 rooms had no air flow. AC failed within 2 years and upon calling for support with temps approaching 100 degrees was told "we can come out in 3 weeks." After asking for a swing\-by from one of the many techs in the area working on new home construction, was told, "that's not how we do business." We were not told it was our responsibility to register the HVAC system with the manufacturer ourselves for the warranty (never had to do that before an a new home) and were not provided with model and serial numbers of system components. This resulted in the new system not getting registered so we lost 5 years of parts warranty.
William
-
November 18, 2021
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
Reliable Service
The customer service representative was very helpful in helping us complete the necessary information needed to extend our warranty. I highly recommend this company.
Vicki
-
September 10, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great service
Works great
Laura
-
September 03, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Orientation
Excellent job
Greg/Jodi
-
July 23, 2021
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
Fixed problem with AC promptly
There was an issue with unit that was quickly fixed Thanks
John
-
July 09, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Awesome service, knowledgable
Great orientation went thru everything. Lots of information provided
Marian/
-
July 01, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Proficient
Very Profficient
Larry
-
June 27, 2021
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
ORIENTATION
VERY KNOWLEDGEABLE
Joseph
-
June 08, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New unit
New unit installed in new home works great!
Robert
-
May 25, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Install
Chas Roberts was referred by a friend and they did a excellent job of replacing my heat pump/ air handler system with a Carrier system.
WILLIAM
-
April 21, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
HVAC Sevice
Keith \& Isaac did great jobs.
Delvin
-
April 09, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
Amazing job
Araceli
-
April 01, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New home orientation
Very efficient
Steve
-
March 25, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Warranty
Excellent
Carlos
-
March 19, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Hillstone. Homes
This installer was arranged through Hillstone Homes.
Jerol
-
February 22, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Not good
The customer service was no help whatsoever. I was given the incorrect information for my serial code to register warranty and the customer service was no help in getting that information. I have been without heat for 2 months in one part of my home and nothing has been done about it.
Jasmine
-
February 10, 2021
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
New Home
Installed our HVAC system in our new house with no issues
Edward
-
January 20, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great deal
GREAT installation.
Patrick
-
January 01, 2021
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Exceptional service
Our technician, Keith, was exceptional. He spent extra time with with us to got our Honeywell app working.
Valarie
-
December 09, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Always very satisfied with Chas Roberts
Been with Chas Roberts for twenty years. Very satisfied.
WILLIE
-
December 09, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good
All good
JOAN
-
December 04, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very Impressed with Chas Roberts!
Great presentation! Very professional and informative information discussed. Greatly appreciate the orientation that was done. Thank you Chas Roberts! We are happy customers!!!
Liz
-
December 02, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Home Installing Contractor Review
Complete AC/Heating system was recommended and installed by our builder \- overall a quality job
Sig
-
December 02, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
See comments
Chas Robert's was the original HVAC contractor when house was built in 2001. Excellent service from sales representative thru installation. Seamless!
BOB
-
November 25, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Based on our experience so far, we should recommend this dealer. Great customer service.
very polite and professional
Sandra
-
November 21, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Orientation
Very Knowledgeable, and thorough.
Denise
-
November 17, 2020
Verified Purchase
Expertise:
5
New Lennar Home
Was installed September 2020 prior to move in, so far running great!
Lukas
-
October 15, 2020
Verified Purchase
Called Chas Roberts to find out what filters size to purchase for filter replacements. Got 3 recommendations.
Got 3 types to purchase for replacement. When Kasey showed up for filter replacements only one of the three filters was correct. Another was missed altogether, the one in the kitchen. Had purchased filters for 6 sessions of replacements. Now I have to return 2 sets of the purchased filters.
FRED
-
October 06, 2020
Verified Purchase
Expertise:
1
Service:
5
Solve Problems:
1
They could improve
I bought a new built house and the HVAC system came installed by Chas Roberts. The HVAC system is working as it should so far. That is good. However, I was not happy with the duct installation. For an installer that considers itself an HVAC expert, I feel it makes no sense to place the AC supply registers, in a brand new home in 2020, right on top on the ceiling fans, 3 inches away from the fan's power outlet. That defies common sense and may show a little lack of expertise. I wonder if they used the same common sense to install the HVAC system in the attic.
FEDERICO
-
October 03, 2020
Verified Purchase
Expertise:
3
Service:
3
Solve Problems:
3
Very easy to register.
It was so easy to register this product. Customer service was very proactive in making this experience very simple.
Gregory
-
August 05, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
professional
very professional
pisarski
-
July 06, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Awesome Service
Great quality service.
Benjamin
-
June 11, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
new construction
this is a brand new home built by lennar
Harvey
-
May 08, 2020
Verified Purchase
Great service
Nice job
Justin
-
March 27, 2020
Verified Purchase
Great first experience with Chase Roberts.
Our new home orientation visit went smoothly. The tech was helpful and thorough.
Garrett
-
February 27, 2020
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
Great
Thank you
Terry
-
October 12, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Build
New Build and was installed and operating correctly.
Mark
-
October 06, 2019
Verified Purchase
New home build installation
I haven't had any issues with my system yet but so far everything is going well.
Kristine
-
September 27, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Efficient
Did a great job,
EMERLINA
-
September 24, 2019
Verified Purchase
Expertise:
5
Service:
5
Did not deal with dealer
Other customer backed out of home deal, bought after home was finished.
Charles
-
September 18, 2019
Verified Purchase
My AC keeps the house at a perfect temp all the time!
My home is a new build and the AC is brand new.. It is working wonderfully! Cools down an over 2,000 sq foot house very fast!
Gina
-
August 15, 2019
Verified Purchase
Dorn Homes, Saddlewood, Prescott, Arizona
Installation in new construction for Dorn Homes
Richard
-
July 29, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Rooms hot in new home
New home is hot in closets, master bath,
Stanley
-
July 13, 2019
Verified Purchase
Expertise:
1
Service:
3
Solve Problems:
1
Clean install with great equipment
Clean installation of equipment with top brand equipment! Thank you!
Fredrick
-
July 03, 2019
Verified Purchase
Expertise:
5
New home Install
Installed and working properly.
Kevin
-
June 05, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Just moved into the house, all appears like work was well done, system working well. Cannot coment on the next section.
As above
Carol
-
June 04, 2019
Verified Purchase
Excellent
Web site made is easy to register for extended warranty
John
-
May 11, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Nice looking unit
I wasn?t there for the installation. It?s s new build. But I?ve used Chas Roberts before and I like the service
Debra
-
May 02, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
New AC
Great all around experience, especially like the additional warranty at no additional cost.
Richard
-
April 26, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Condensation pipe
Service man was great. He was friendly and knowledgeable. He came in and did his work very efficiently.
Philip
-
April 23, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Very happy with our system
We?re very happy with our system. Easy to program also.
Eric
-
April 23, 2019
Verified Purchase
Great experience, much appreciated!
The install was great, we had a lot of helpful advise!
Jeffrey
-
April 23, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Experts
Excellent
Brian
-
April 23, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New home
Works great
robert
-
February 17, 2019
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Chas Roberts it's around the valley.
Team of people are best !!
MARK
-
February 06, 2019
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Homeowner
We love the equipment, but are plagued with a recurring issue of uneven air distribution in (2) bedrooms (the bedrooms are several degrees warmer than the main living space of the structure). The technician was sent back 2x, but was unable to solve the problem to our satisfaction.
Eileen
-
January 15, 2019
Verified Purchase
Expertise:
2
Service:
3
Solve Problems:
1
New home owner
I bought a new home with carrier HVAC in it, so far it's great, the unit outside is a little loud, but over all things are great
Robert
-
December 24, 2018
Verified Purchase
owner
great equipment. effective and quiet
Charles
-
November 16, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
At this point we have had little interaction. Units work fine - a little noisy - but fine. I have no issues with the units at this point.
Fulton Homes use Carrier and the units are a SEER 16 single stage and are a basic set. I hear that carrier makes very good units. At this price point they are noisier than some of the higher efficiency units. I would almost prefer if they upgraded to the two speed to get a quieter and more efficient unit.
John
-
October 12, 2018
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
So far so good
They found mistakes the builder made and corrected very quickly.
David
-
October 10, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Good HVAC company.
So far, very responsive and great customer care.
Richard
-
October 09, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Update your instructions and do humans even work anymore??
Didn?t have a problem was trying to register my new air conditioning Automation is OK but an actual human to talk to you on the phone a lot better
Bryon
-
October 08, 2018
Verified Purchase
Expertise:
1
Service:
2
service call
Polite, professional and knowledgeable
Wendy
-
October 06, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Chas Roberts
my home is a new build and the AC froze over the first week after closing. They responded quickly and had technician out fast. The only issue I had was they left a mess and I have to paint the ceiling access part because it was left with what looked like pen marks.
Lee
-
September 05, 2018
Verified Purchase
Expertise:
5
Service:
3
Solve Problems:
5
Home owner
None
JESSICA
-
August 07, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Ok
Very nice
Gurdev
-
August 06, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Horrible
Their organization is horrible and should not in anyway be in business.
Joshua
-
July 25, 2018
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
New Construction
Equipment works great!
DANITA
-
July 19, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Easy to Register
Wonderful telephone rep as well as easy navigation on the website
Linda
-
July 18, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Homeowner
excellent service
Catalina
-
July 13, 2018
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Initial instal
Everything was great!
Patricia
-
July 07, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New a/c install
Great job.
MIKE
-
June 29, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great experience
Everything went smoothly from delivering the difficult news that we needed to replace our AC unit to the installation of the new unit. Every employee was professional, friendly and efficient. They were also very careful of our walls and property.
MARJIE
-
June 25, 2018
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
Review
The guys were polite, professional, and quick.
JEFF
-
June 25, 2018
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
New AC
CHAS ROBERTS helped us pick the right replacement AC for our home. New unit is working perfect and cooling the home better than before.
BRANDI
-
June 22, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Construction
Great service and prompt response time!
Travis
-
June 13, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Outstanding Service
Entire new system installed in several hours. Witnessed two servicemen work so well together, each with specific tasks in getting the job done. Very efficient overall. Excellent job.
JOSEPH
-
June 06, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
professionally installed
professionally well done
ROBERT
-
June 02, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Dual zone system issues
We have a dual zone system in our home. We are having a lot of issues with the thermostats not talking to one another over cooling the home sometimes even running when we switch the units off. There has been many times where I've had to run to the breaker box to turn off my unit. I came home from work and one set of my home was 69deg and the other side of the home was 78. Not to mention the app that the thermostat uses isn't very user\-friendly. I've had multiple issues with the app. I ended up deleting it off my phone because it messed up my thermostat so much. We've had multiple text out to our home none of them can solve the problem. They just keep ordering random parts hoping that it fixes the issue.
Michael
-
May 15, 2018
Verified Purchase
Expertise:
2
Service:
2
Solve Problems:
1
smart ac
cool home during summer
Charles
-
May 14, 2018
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
5
Install new unit
So far everything went as planed, great service, fast and reliable techs..
SCOTT
-
May 12, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Chas Roberts did a wonderful job on my AC, Will highley recomend them to others
A wonderful company that did a great job, with great installers A PLUS.
JOE
-
May 11, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New install
Amazing job done on my new A/C unit and everything the comes with it.
Claudia
-
April 25, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent Product!
Wonderful Service \& Product!
Sandra
-
March 10, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Home in San Tan Valley
Installation was on time and very professional. The ends of all ductwork runs were sealed during construction to prevent contamination prior to completion of the house.
Gary
-
February 19, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Carrier
I have no experience with this provider yet as I just purchased the home. The builder put the AC in.
Karen
-
January 29, 2018
Verified Purchase
Expertise:
5
Service:
3
Solve Problems:
3
AC replacement
They were great
ED
-
January 26, 2018
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
awsome
awsome
rogelio
-
November 06, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Construction Carrier HVAC System Installed by Chas Roberts
System runs trouble\-free.
Fred
-
October 25, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Terrible
We purchased a new home from DR Horton, my inspector notified that the condenser was leaking fluid and not working properly, when I came to do my walk thorough I also saw it's leaking fluid and my house is hot, I mean HOT! My thermostats say it's 76 degrees but we bought in home thermometers and they say between 82+ throughout the day, depending on where the sun is. I asked DR Horton to fix it, they said there's nothing wrong and it's probably cause the blinds are open, seriously? What a crock. We're very unhappy and melting in our new 300+k home.
Nina
-
August 27, 2017
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
New home
Love our new ac
marcy
-
August 25, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Carrier A/C Unit!
Our New Home A/C Unit installed by Chas Roberts is an Awesome Unit cools nicely and controller is nice and simple!
Joseph
-
August 23, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Ac
Heating and AC
Crystal
-
August 06, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Excellent customer service
Exceeded our expectations!!!
Lorraine
-
July 10, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Not the experience you want
Chas Roberts is a catastrophe. They mis\-designed the system, made minimal corrections and provide lousy service. Returned from a recent to 111 degree heat only to find a defunct AC. The problem was a defective 220\-440 transformer in the HE. The Carrier equipment may hold up. Time will tell. The Honeywell control system installed by Chas Roberts has been an ongoing nightmare. An independent contractor, Concierge, has quickly identified and solved both the hardware and software problems at reasonable cost.
Patrick
-
June 29, 2017
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
Home owner
I'm a home buyer and love my product.
April
-
June 29, 2017
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Great machine
Get product my house is nice and cold at 78 degrees
AMY
-
April 30, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Installation and setup of new system
Install of new air conditioning system, proper maintenance and care.
Matt and Ann
-
April 11, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New homeowner
New construction. Have not used the unit yet.
SCOTT
-
April 06, 2017
Verified Purchase
Expertise:
3
Service:
3
Solve Problems:
3
new home install
Honorable placement for a a/c unit, right out side the door would have been nice if it was on the side of the house out of the way and view
Daniel
-
April 02, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier is the best and sinus chas Roberts
Equipment is flawless and Chas Roberts did an amazing job. Would recommend t anyone.
Kenneth
-
March 24, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great
Great Job
Brandon
-
March 20, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great Job!
No complaints. All is good
Michael
-
February 24, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Romo Carrier product
Carrier A/c and heating unit. Just beginning to try this product. Not very knowledgeable yet.
Danese
-
January 06, 2017
Verified Purchase
Expertise:
3
Service:
3
Solve Problems:
3
Air Conditioning/Heating Installation and Operation
New construction job. We have been happy so far. It has been a couple months.
KATHERINE
-
January 05, 2017
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier HVAC
???
Richard
-
December 12, 2016
Verified Purchase
Expertise:
4
Service:
3
Solve Problems:
4
Excellent Cutomer Service
Todd \- The service man knew immediately what the problems were and how to address them He even offered to do a system check which I thought was very nice. This is a new home and I didn't anticipate any problems, but since our brand new dishwasher leaked the first time we used it, I took Todd up on his offer to check things. He said everything is working 100%
john
-
November 03, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Great times
Awesome
Kyle
-
September 20, 2016
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
I am happy!
I just needed to extend a warranty. The business is knowledgeable. Wonderful. Thank you.
LACRESHA
-
September 16, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
New Home AC Unit
I didn't deal directly with them as I bought a new build but from what I can tell everything is great the system itself was a little difficult to set up to my preference at first but I love it now.
Levi
-
September 15, 2016
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
Good
Ok
Sara
-
September 02, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Summer time relief
Great product, knowledgable staff
PAUL
-
August 17, 2016
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
Carrier/Chas
I closed on my home in July. I've had to call Chas out at least 4 times because of AC not operating to cool off my upstairs rooms. None of the times they came out has anyone been able to solve problems.
JERMAINE
-
August 12, 2016
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
Carrier / Chas
New Home AC Unit \- Ok so the coil on the unit is leaking. Chas has been out twice to fill it back up with refrigerant and Carrier still hasn't shipped the warantee part to Chas . I gave you 2 stars because when the Unit is working properly it does a nice quiet job of keeping the home cool. I live in AZ and during the summer that is important. However, this issue has been in place since i closed on the house at the end of June (16). It would be nice if Carrier wouldnt drag their feet with this. I am tired of calling Chas to have a tech fill the Unit with refrigerant again because you havent shipped the part.
JOHN
-
August 03, 2016
Verified Purchase
Expertise:
3
Service:
1
Solve Problems:
2
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