Had a great experience working working with Plumbline Services to install our new Carrier Heating and Air Conditioning System.
We had issues with our 20 year old heater in our house and a Plumbline technician, Cory, repaired the furnace and it worked just fine. There was no way to know how much longer the old system would last, so, we asked Cory about a new HVAC system. Cory took our information back to the office and had a gentleman, Gilles, contact us to discuss a new system. Within a couple of days Gilles came and measured our existing system and had a proposal. We were impressed as he did not try to sell us the most expensive system in the Carrier line, he actually took the time to work with us for the best solution for our home. The proposal included all the discounts we were entitled to, as well as checking rebates and othe credits. Gilles also subtracted the previous repair on the old system from the price of the new system. Gilles was always the gentleman and took his time to make sure we understood everything. Our next experience was the actual installation of the new system about a week later. A master technician, Jay, was the lead on the project. He did an excellent job on the installation, as did his two apprentices, Mike and Joey. They were fast and efficient and completed the job in one day. At the end of the day, Jay took the time to to walk us through the settings on the new thermostat with instructions on when we should contact Plumbline with any issue that might arise. A few days later we called based on the information Jay gave us and another technician already in the area, Mark, came to our house and made a few minor adjustments and walked us through what he did. Our outer rooms have always been cold spots in the house. Now the heating is even throughout the house and we couldn't be more pleased with the service and the new system. The installation crew left the room with the heater closet in it much cleaner than when they started. We highly recommend Plumbline.
Robert
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January 19, 2021