Fantastic overall experience with Buehler
Got my new Carrier system and I'm really impressed. Not only with the system itself, but with the overall experience with my HVAC contractor, Buehler Heating & Air. From the first contact to schedule an estimate to the installation, it was a very professional, respectful and satisfying experience. I appreciated that the estimate was provided by a "non-salesman" (Ryan O'Connor) who was interested in getting me the best system for MY needs. I never felt like he was going to say, "so, what do I have to do to get you into this nice, shiny, new HVAC system today?" I did get that feeling from others I received quotes from though. The installation took most of the day, but I know it was completed by professionals. I'm a retired building inspector with master inspector level certifications through national and state organizations. When having contractors do work in my home, I usually hang around them to see what is being done (or sometimes not done) and to get a feel of the overall competence level of the technician. I can tell you that both the exterior compressor and interior air handler were installed by two technicians (Dale and Nixon) who knew what they were doing and cared about the quality of the installation. A new line-set and condensate pipe were run through the underground chase which was then sealed at both ends. The condensate pipe was run along the base of the compressor and secured in place. In the 20+ years of inspecting these types of systems, I have to say I never experienced this level of care by a HVAC contractor for a simple condensate pipe. Taking that level of care for something as simple as a plastic pipe speaks volumes to the care given on the rest of the system installation. The interior air handler received a custom built return plenum tying in both of my return lines seamlessly. Supply and return lines entering through the ceiling were properly sealed and not restricted. Penetrations in the front of the air handler were sealed against air leakage. Sides and back of the air handler were wrapped in additional insulation which is something none of the other contractors provided. Overall cost was actually the least expensive out of all other quotes when taking into account the new line-set (included with all new Buehler HVAC installations), which was an additional cost of about $1800 with other contractors. When hiring contractors, I have always used the adage; you can get good, fast, and affordable... pick two. However, in this instance I'm pretty certain I got all three. Very nicely done and highly recommended!!