Air Conditioner Repair & ServiceBy Apex Air Conditioning & Refrigeration

We found Apex Air Conditioning and Refrigeration off of the Carrier website with the understanding they were a certified representative and this would be done correctly. We bought the best system money could buy with the highest efficiency. A SEER 23 the highest efficiency model on the market. We went off Apex recommendation to re\-duct the entire house to get the proper balancing and to ensure cooling to the back master bedroom where air was lacking. The contract was for 2 zones, they installed 1. Contract stated as follows "New Ductwork, remove existing flex duct and duct board, install new flex, mixing boxes, separate ducts into 2 zones that include the master bedroom and kitchen on a zone and the living room and back bedrooms on another zone" There was supposed to be a Carrier rebate of $1,700 that the owner stated we weren't eligible for that Carrier themselves stated we are. He stated it was date of purchase, i called Carrier and they deny his statement stating, it is date of completion. So he lied and probably kept out rebate. There was insulation blowing out of the ducts, and the owner Richard stated this was normal, it is not. They disconnected the freezer in my garage during the week I was away and then plugged it back in, bags of ice were gone, completelly melted away and the door was frozen shut and $3,000 in medication was ruined. We had an agreement when done, I would fly in to inspect on Friday 9/13/24 after the city inspected and signed off. Vence the supervisor sent me a threatening text on 9/12/24 "I'm not trying to scare you but just keeping you informed, payment is due upon completion of the job. At this point a mechanics lien will be put upon your house, as soon as the balance is paid it will be removed." Now, the job wasnt completed as it wasn't signed off by the township at this point and this was a threat to get me to pay prior to my inspection. The inspection was on 9/13/24 and our agreement was I would settle up on Monday 9/16/24. The home is not cooling as well as it did prior and cannot reach desired temps on hot days. Either undersized or too much friction loss in the ducts. I spoke with Richard the owner on the Monday 9/16/24. He refused to work out anything regarding any of the above and offered me a $250 reduction on a $23,000 install. I now have to hire another licensed Carrier rep to complete as well as fight these guys in court for breach of contract.

No issues with dealer, but there is an issues with Carrier. One reason we decided on this upgrade was the ability to set the temperatures on\-line. However, the Carrier app will only work with US registered phones, and will NOT load on to any other phones or tablets. Surely, in this day and age, with the number of non\-US property owners , a company like Carrier could offer an app that worked on any hand\-held device ?

The install was not perfect... and one of the issues was not Apex's fault, ie a defective wall controller out of the box... some were (misalignment of the air handler so the filter couldnt be changed)... but Apex was honest about both issues and quickly corrected them the next day and the system has been running great ever since. They serviced my old system before it was replaced and they are clearly a company you can rely on and who care about their customers. Great communication and prompt support. Thats very important when selecting an AC contractor .