Arctic Air IncHVAC Services in Caldwell

Very responsive and professional! Had to replace an old furnace and a/c unit and Arctic Air had everything installed within a day. Larry our Project Manager, and Scott our technician were awesome.

We would welcome this crew to our home anytime….very conscientious and hard working young men….Thank you

No one wants to hear that you need to replace your furnace and your air conditioner system right at Christmas. However, Arctic air and their team, including Mike and Harley were amazing to work with, very professional, and did not mind multiple questions.

Always outstanding service from Arctic Air

Tucker, technician, has been the face of Artic Air. One cannot find a better representative for a company. We are completely satisfied with the services offered by Artic Air.

EXCELLENT EXPERIENCE

Had a GAPA filtration system installed to replace the old filtration system that was inoperable. Installation technicians were very proficient, professional, and courteous.

Great service. Techs installing unit were outstanding. Customer service excellent.

I will use their service again!

I've been using Arctic Air for my service work for years and knew when it was time to upgrade, I wouldn't look anywhere else. We did a full system upgrade, indoor unit, outdoor unit, ductwork. They found and fixed many problems the original installers covered with sheet rock. The installation took less time than planned. The crew was very professional, very polite, and worked nonstop through the hottest day so far this year.

These gentlemen gave me a call before they arrived, they arrived on time, did the installation of my split units in a timely manor. They were great to work with. they left my house cleaner than when they arrived. They were a joy to work with. did a fantastic job. I will be using this company again

Great work done!

Everyone is friendly, helpful, professional. Just what you want in a contractor working on your house! Would definitely call Arctic Air for any HVAC need.

We were very happy with Artic Air. We have used them several times because they do such a great Job.

The guys that they had come and do the quote, install and follow up have been amazing to work with. They answered all my questions and gave me multiple options to choose from.

We were extremely impressed with the solutions provided by Shane and the excellent installation process provided by Nate. There were two installers and they were excellent. We remember Nate's name because we spoke with him the most and he left us a voicemail with his name. They both were dedicated to ensuring the installation was done correctly and that we would not have problems in the future.

Great job!

The equipment works great. The installers did a great job and worked long days to get it done as promised.

Excellent service. Only took 1 day to replace my unit! Faster than I could have thought possible. Service was top notch.

I was out of town on business and the AC went out on my rental. I worked with Shane over the phone, he provided a quote and was able to get the system installed in a timely manner. I have not been out to see it yet but my renters say it is working great.

Arctic Air is out HVAC people!

I had to replace my whole A/C and furnace. Arctic Air gave the appropriate recommendations where we agreed to the units to be replaced and a price. Mistake 1: It was scheduled to be installed on Wednesday between 8 and 10AM. 11AM they are a no show. We call them and there was a mistake, guys did not show up, and other excuses so they had in their books for Thursday. However, they failed to contact me. So I am sitting at home not at work for an install that they did not plan on coming to anyway. They put their feet to the pavement though and had the crew out at my home in a few hours with the equipment installed by dinner. They did knock a little off the price. (Knock some off of Service Expertise) Mistake 2: We were definitely enjoying the energy savings and the city inspector came a few days later. It failed inspection. You can have all the fancy equipment in the world, but failing inspection is a big one to me and it is hard to pass a review if the inspection fails in my books. They did come out promptly and fix the mistakes and they were easy fixes; however, this is something I feel the company should have known. (Knock some off of Knowledge of Products) Mistake 3: During the evaluation I was advised and purchased a 14 SEER A/C unit. When the service was being corrected due to mistake number 2, I discovered the model number of the A/C unit was a 13 SEER model! Arctic Air installed the wrong unit. Arctic Air did agree to install the correct unit. So a few days more, more time away from work for Arctic Air to come again and install the new unit. They did bump me up to what matches a "up to 16 SEER" Carrier A/C model versus the 14 that was originally ordered. (Knock some off of Knowledge of Products AND Service Expertise) Mistake 4: Because of Mistake 2 and 3, the city had to come out and inspect again. Arctic Air informed me that the city would be out on Friday. So time away from work, again. Close to noon on Friday I get a call from Arctic Air that the city does not do re\-inspections on Fridays. This is something I feel Arctic Air should have known. So another day is scheduled with again, more time away from work. (Knock some off of Service Expertise) I love Carrier! I have seen dramatic drops in my energy usage even after a few weeks. I would DEFINITELY recommend Carrier as product. The equipment is quiet, seems well built, and energy saving. Arctic Air did solve every problem. Their staff is friendly. Their technicians are super friendly and nice. However, the mistakes made unfortunately overshadow my experience with Arctic Air. It is hard for me to recommend Arctic Air as an installer and would advise seeking another installer.