Exceptional, exceeded every expectation!!!
I am a very "particular" customer. Logan and the team exceeded every expectation I had. Pat and Cordell, the installers were timely, professional and very patient with me hanging over their shoulders and asking questions non\-stop. Not once did they ask me to go away and they always took the time to answer my questions and explain their process. The office staff was professional and responsive too. I got quotes from three companies and three different brands and Logan offered the best equipment at the best price. Tom the sales rep was cordial, informative and very upfront. The Logan quote was superior in almost every aspect to the other large local vendors. While I had to wait 6 weeks for the install, they provided me a loaner A/C unit so I was fine during the wait. Their explanation for the wait was honest, and the quote and experience made it well worth the wait. I rarely write reviews, but was so thoroughly satisfied with this experience that I want others to know that there still really are good service businesses out there. I highly recommend Logan to anyone looking for HVAC systems. I also highly recommend Carrier, these two systems replaced my original two 32 year old Carrier units, which had given me practically no problems in their lifetime. I replaced one because the A/C needed work, but both Furnaces and one A/C still functioned fine, and I figured at 32 years, it was time to go ahead and do both. I certainly hope I have that kind of experience again.