Annual HVAC MaintenanceBy Restano Heating, Cooling & Plumbing, Inc.

Everyone we spoke to was pleasant. We had an appointment the day after we called to have our new furnace installed. Bill and Bob did the installation quickly and very well. They were very personable, respectful, and made sure everything was neat and clean before they left. This was the first time dealing with Restano, and we are very pleased. Terrific business with wonderful, knowledgeable employees.

Always good and prompt service. Technicians respectful of property.

Outstanding customer service

Honestly I'm not impressed with the inifity system. They had to make a lot of adjustments to it to get it to work right (Had to put hole in wall for airflow, and remove the HEPA filter due to airflow issues, and also insulate the top), and the thing seems to have trouble cooling the house on warmer days, seems to run alot. The Infinity system doesn't seem to do well with smaller duct work. Restano was good about all of this and was responsive so can't fault them. I just spent alot of extra money for not much benefit in my feeling.

Bottom line is that the system, as installed, has performed well, including keeping the house warm in the coldest week in a couple of decades. The bid was thorough and complete, easy to understand. My questions were thoughtfully addressed. The installation went smoothly and on time. Installers were professional and attentive to detail, removing the old system and cleaning up the work area. There were a couple of minor installation issues with water condensation or leakage that were promptly resolved. I highly recommend this company.

Highly reccomend

Restano is an excellent company!

We were very pleased with the service and installation we received. The technicians are very well trained and knowledgeable

The 2 men that installed the furnace were polite, knowledgeable and cleaned up when completed.

no comment at this time

They did an awesome job, provided good value, I am very happy

Reatano was awesome to work with. Price was reasonable compared to other quotes. Installed within 2 days. Installers to on time and ver professional.

Have used Restano for over 20 years. Always satisfied with their service.

Restano came quickly and diagnosed the problem immediately. A new furnace was found and installed the next day.

The two installers arrived on time, works diligently and leaned up everything when they were done. I appreciated the fact that the outside unit was mounted on the wall rather than sitting on the ground.

Came and replaced electronic air filter within six days after my initial phone call. I would recommend Restano to anyone needing repair, replacement, or routine maintenance!

Excellent service

I had someone come out on Monday to look at my boiler that wouldn't turn on anymore, they came out early the very next day to install the new boiler and remove the old one. Very professional and the new setup looks great. I've used Restano before for other needs and will definitely turn to them again.

I was very pleased with the entire staff, everyone I dealt with from scheduling the quote, the quoting process and the installation. I would definitely recommend Restano Heating Cooling \& Plumbing!

I was surprised that the replacement was paired with my old Trane furnace. I expected an entire replacement for money I paid. I also pressed for a new thermostat \- and got it.

After checking reviews and other sites I felt pretty confident in having Michael Restano replacing my ailing furnace.Everything was done without a hitch from the initial contact to completion.The install person was a real pro and went above and beyond what was expected.This was one of the best experiences I've had with a contractor.

Well done, very professional.

installers were excellent and when left would never know anything was done except had a brand new furnance. not one sign of debris.

Very pleasant experience.

Highly recommend

Restano salesman and installation professional both inspired lots of confidence that I was dealing with people who knew what they were talking about and how the system would work for me. Restano has been responsive and prompt. Also, their employees love working for this company, which I think is a good sign. I am pleased with the new furnace so far, but it has only been one day. :)

n/a

Excellent service with friendly, professional installers! I highly recommend this co.

I had a new furnace \& AC installed by this company \& I feel some of the materials used by them are inferior quality \- example the pad they put both the AC which is 4' tall \& furnace on are plastic \- I questioned them about this \& they told me it will be fine, now a month earlier I had another company installed a furnace \& AC on the original side of the house \& the they used concrete pads. Restano is Nate certified \& recommended by Carrier \- I would think they would have been the better quality dealer \- NOT SO.

The team was very professional and courteous. They were flexible and worked with us around our scheduling needs. Our questions were patiently answered and they cleaned up inside and outside the house when they were done.

Efficient

Highly recommend

Jeremy did a fantastic job . He was very knowledgeable , and showed a great work ethic .

Great service

Great work and great service

Excellent experience from the initial consultation with Brian to the scheduling and installation. The installation team was very professional and thorough. I would highly recommend this company to anyone looking to replace there Air Conditioning system.

Very pleased with the technicians that installed my new heat pump. They installed my Infinity heat pump two years ago. Restano has provided excellent service over the last several years.

Very polite, professional, knowledgeable, efficient with their time. Explained everything very well to me. Very clean with their workspace.

There was a mistake made when installing my new furnace last November (new a/c pump hose was not connected). This resulted in water penetrating into the new furnace. Replace with a new one the next morning.

Restano showed very quick response. Mike made a good estimate and offer. They came and installed the system in 2 days notice. I am pleased with the service and promptness.

I have used Restano for over 25 years. They are always pleasant, reliable and work with you for financing.

Diagnosed issue with old central air system. Installed new one in timely and efficent manner.

Quick, Professional

We have used Restano for our yearly furnace checks and have always received great service so when our heat pump went, of course we called Restano. Came, determined the issue and were able to come back the following week to install. Courteous, knowledgeable installers, completed the project in approximately 7 hours.

After receiving a favorable bid, we decided to proceed with Restano. They told us it would take 8\-10 days to receive the parts but they had them in 4 and installed them immediately. The installation crew was efficient and answered all of our questions.

I chose Restano based on reviews and the quality of the equipment they offered for the price of a new heater and ac unit. The customer services was ok, they were friendly and one person seemed knowledgeable but there were issues. First off they dented the new ac unit is two spots. This was upsetting knowing what I paid for the cost. They left concrete on my floor that dried (did not see it as they moved the dryer back into place. I had to fill gaps in my siding from them removing old pipes. The left the breaker to the ac odd and left some valves closed on the ac unit while not charging it. I called a tech out who then overcharged the unit and another tech had to fix that. Lastly, they did not provide an option of running a new wire to use all functions of the ecobee premium as I upgraded to two stages systems, instead they used the existing wires therefore limiting the functionality of the dual stage at the thermostat. When I asked them to run a new wireD they said they would be in touch. I would recommend the carrier equipment but would not recommend Restano until they are trained better on the new technology.

Jeramy did a great job installing the furnace. He was polite and timely.

It was a pleasure working with Restano. From start to finish, everything was explained clearly, and the entire team bears a professional and casual demeanor. I felt at ease through the entire process, and will definitely contact them in the future for the other services they provide.

Bill and Bob were great. Full system install on a cold day. They had us up and running quickly.

The Heating Technicians were very knowledgeable and helpful, and the lady that took my phone call for immediate help went above and beyond her duty to help me. I really appreciated it.

I have used Restano for my HVAC services for a number of years. They provide excellent service. They are always prompt and professional. I definitely recommend them.

Bill did a wonderful job \& cleaned up perfectly!

Experienced professionals who exceeded my expectations

I have used Restano for Furnace Repair, Plumbing, and now a new Furnace. They are experts in the field and kind human beings. I will always call them when I'm in need.

Paul and Bob came as promised, were careful, neat and worked 100% on the property.

Fast service at good price.

Very helpful in answering all my questions.

The Restano installers were able to correct a problem that was created by the contractor that built our home. They were efficient and professional but also friendly and patient when answering questions.

The reason I gave them a 3 is that my shelves holding various antiques was missing two small urns when they left. Very disturbing. They were Wedgewood urns. Theperson putting in the thermostat had for some inexplicable reason placed his tools (drill) etc. on my antique shelves. Whether he mistakenly took my small urns or broke them; I don't know. I have had them since 1999 and am very upset!

Knowledgeable installers

The entire process was easy and professional. I got my estimate on the spot before the rep left my house so I could ask any questions. Applying for financing on their website was quick and easy. The installers were professional and courteous and did a great job of cleaning up. After they were done they did a great job of explaining everything they did and how everything works. Our house has been so much more comfortable, our energy bill has gone down, and nobody can believe how quiet our new modulating system is. I recommend Restano and Carrier to all of my friends and family.

professional staff and service , call them first and you wont have to call anyone else !

I called for service because the blower quit running on my Carrier furnace. The technician diagnosed the problem and gave me prices for repairing it and options for replacing the 22 year old furnace. I decided on the new furnace to get a little better efficiency and a complete warranty.

Bill did a great job. Restano is always on time, they clean up after themselves and explain everything.

Fast service, knowledgeable, courteous

PROFESSIONALISM TO THE HIGHEST DEGREE, WITH EXPERIENCE TO MATCH. SERVICE, ALONG WITH ATTENTION TO EVERY DETAIL IN REGARD TO THE COMPLETE INSTALLATION PROCESS WAS MET. ATTENTION TO CLEAN UP, TO THE HOME AND YARD AFTER INSTALLATION WAS CERTAINLY APPRECIATED AND WELL RECEIVED BY SAID CUSTOMERS. ALSO, TO INCLUDE ATTENTION TO PRECAUTIONS TAKEN IN REGARDS TO COVID\-19 WAS MET AS WELL. THIS WAS BEYOND THE EXPECTATIONS, BUT SO GREATLY APPRECIATED THAT THE STANDARD TO THE WORK ENVIRONMENT WAS MET ACROSS THE BOARD TO HELP COMBAT SOME OF THE ISSUES IN REGARDS TO COVID\-19. THAT IS A STANDARD THAT SETS THIS DEALER INTO A HIGH RANKING LEVEL FOR CUSTOMERS WHO APPRECIATE THIS ATTENTION TO AN ISSUE THAT MANY OVERLOOK AND DISREGARD. IT IS THIS ATTENTION TO DETAIL, THAT THIS DEALER WILL BE RECOMMENDED HIGHLY BY SAID CUSTOMERS WHO VALUE QUALITY SERVICE AND VALUE THE STANDARD PUT FORTH BY THE DEALER WHO CONTINUES TO DO WHAT IS NECESSARY WHEN THEIR QUALITY PRODUCTS ARE INSTALLED. AND ONGOING SAFETY MEASURES TO THEIR EMPLOYEES AND CUSTOMERS ALIKE, IS AN ADDED PLUS. ALSO IT IS NECESSARY TO MENTION AND INCLUDE THOSE WHO MAY ALSO BEEN INVOLVED IN THE PROCESS OF INSTALLATION FOR SAID CUSTOMERS, IN THE OFFICE, BUT NOT IN THE FIELD, THEIR PRAISES ARE MENTIONED HERE. THIS RANKS THIS DEALER NUMBER ONE AND IN HIGH DEMAND, BECAUSE WORD OF MOUTH ADVERTISEMENT STILL REMAINS ONE OF THE BEST RELIABLE WAYS TO GET THE MESSAGE OUT THERE, WHEN A DEALER MEETS EVERY STANDARD OF QUALITY TO ENSURE CUSTOMER SATISFACTION. THIS DEALER MET THAT STANDARD WITHOUT A DOUBT. THE ENTIRE INSTALLATION PROCESS WAS SEAMLESS AND STRESS FREE, AND THE INSTALL ED PRODUCTS ARE WORKING TO CUSTOMER SATISFACTION AS WELL. BEING ABLE TO TRUST A DEALER FOR QUALITY SERVICE AND PRODUCTS, MAKES FOR A RETURN AND LOYAL CUSTOMERS. THAT IS GREAT CUSTOMER SATISFACTION AND ALSO NOTE WORTHY FOR FUTURE PURCHASES OF QUALITY PRODUCTS AND SERVICES, IN CLOSING, PROMPT ON THE JOB START TIME WAS EXCEPTIONAL AS WELL, HIGH PRAISES FOR THAT EFFICIENT EFFORT, AND TRULY WELL RECEIVED. THANK YOU.

Our new Carrier A/C system is working great and we're very happy with it. The contrast with our old A/C system from the 80s is huge. It's quieter and just makes the house comfortable all the time. We're happy with the A/C system. But the guys who did the install left behind a big mess. The tore down several wall hangings from the back wall of my man cave in the basement, made no attempt the let me know there was going to be concrete powder and grit scattered around in my man cave, left a bunch of dirt and dust on our staircase and made no attempt to talk with me about what might need to be cleaned up.

Installers were professional, friendly, and courteous. They worked hard on a very hot day and did a great job. They answered all our questions about installation and usage. The warranties are all handled by Restano which is great.

Friendly

mixup with furnace, finally got right furnace to work with my thermostat

Have used this dealer in the past for plumbing and heating, and have been very satisfied with them

Furnace installation was done very professionally by very polite workers

Installation crew was professional and very polite.

Installation was on\-time, professionally done, and clean.

All good.

good service

Our 15 year old furnace died during a \-7 degree period. Restano responded immediately that night, tried to repair but it could not be repaired. We were 2 days away from leaving on vacation and the next morning they were here to setup a new heat pump system. So grateful for their quick response.

When my furnace died Restano was here within an hour and new furnace was installed the next day. It doesn't get better than that!

They were great.

I have been recommending Restano to everyone. Brian, who came out to examine the situation and quote the job, was great. Answered all of my questions and explained clearly. I had two different systems installed in my 100 yr old house and everything went according to plan. The i Installers were great, too. Had good people skills in addition to technical skills. My impression was that these installers had been with the company for a good while and that was a positive to me.

great

Quick and professional service from the time of my request for service to the replacement of the malfunctioning furnace.

Restano responded the same day that I called and after checking our furnace, discovered we needed to replace an old furnace that was no longer heating. They gave us an option of replacing a part and also quoted the cost of a new furnace. We chose to go with a new furnace and Restano was at our home the next morning to replace the old one. Their employees worked very hard since the furnace is in the attic and that meant many trips up and down the ladder. They were courteous, efficient, and cleaned up the area. I would highly recommend Restano.

Best experience ever! They were clean, thorough, and went above and beyond my expectations.

I am very satisfied with the work that Rastano did. I had to get a new furnace and air conditioner. Will highly recommend this company

John \& Will, Installation Team, we're professional, personable, properly prepared, and provided above\-the\-line service with attention to the details.

Great work installing our new furnace.

Very professional and knowledgeable. Highly recommend.

Very knowledgeable Staff

My furnace went out on a very cold night \& Restano was there the next day to troubleshoot with the new unit installed a day later. Couldn't be happier with the service response time \& expert installation by a very friendly technician.

Very friendly, competent, and efficient. Went above and beyond to answer my questions. Left behind some debris but that is to be expected; they did make efforts to clean everything up, which I appreciated.

The Restano crew arrived at my home on time and immediately went to work. They knew exactly what to do and expertly replaced my furnace and air conditioning unit. I was very pleased with the entire process as well as the new equipment.

Very happy with quality and professionalism of replacement installation.

Restano has come through again. Bill and Chris from Restano installed a new furnace and air conditioner. They worked non\-stop and did an outstanding job. They were very courteous and left the place clean and spotless. Restano has the best workers as we have had many other things done by them.

Restano was recommended by another Company who could not fulfill an order for us

Great

From Brian the sales guy to Bill \& Bob the installers the work was done as quoted, as expected, finished in a timely manner. Everyone we engaged with was super professional.

I was very happy with the service I received. Both technicians I dealt with were very professional, friendly \& polite. They answered all my questions, and thoroughly explained the problem with my air conditioner. There was no pressure to purchase a new one \- I was given all the information I needed to make my own decision. I did buy a new unit, which was installed promptly. I am very satisfied with the whole experience, and would not hesitate to use Restano again.

Entire company very helpful.

What I like about Restano is that they don't try to sell you anything but they are there to help you with your problem. For me I bought a furnace and air conditioning unit over years ago and they serviced it over all those years. When it was time to replace my furnace and air conditioning there was no question who I was going with. Restano Heating and Cooling and Carrier

Service excellent

Despite some initial issues with the installation, the service techs were able to complete the job exceptionally well. I definitely would use them again.

Installed new furnace and AC stopped working the next day. Had service man out two times to figure out the problem. He eventually diagnosed the problem to be a short in a wire from the furnace to the AC unit. Occurred during installation of the furnace and the wire being stapled to floor joist.

Worked hard to get the cooling unit in the attic (was 100+ degrees up there). Wish they had better "floppies" when walking on our carpets...oh well (can't have it all).

When our AC broke, my in\-laws referred us to Restano. We called them and Brian Filippini came out that afternoon, looked at everything, helped us pick the right option for us, gave us a proposal, talked about the payment options, and gave us an estimated date of service. The whole thing was with zero pressure to actually choose Restano. When we did choose them, they contacted us that day to schedule a date of service. Bill came out around 7:30 that day and worked until the job was done. He walked us through the work and gave us some maintenance tips. He also attempted to contact the billing department but they were closed for the day. I called this morning and spoke with Janet and everything went incredibly smoothly. I'd 100% recommend Restano to anyone.

Great employees very helpful and knowledgeable about product and installation

Paul and Dylan worked tirelessly on a very hot, muggy day to install my new system. The replacement unit is working perfectly. I had great concerns about how the new heat pump would perform since it was replacing a 35\-year old pump. I worried for no good reason\-\-the new pump is more efficient and more quiet.

I've been using Restano for many years (10?) and the whole team has always been professional, polite, and friendly. From the office staff, to Perry who maintains and services my units, to the guys who came to replace my a/c and hot water heater. They are all knowledgeable, thorough, and clearly care about what they do. I wouldn't recommend anyone else!

fast, neat, with close attention to detail

Very fast to help with services,kind people to deal with

Great Job Restano Did, Very proud of there work. Everyone from contacting me, sales, installation crew and Service check was very professional.

Excellent experience from the estimator to the installation. Highly recommend. Thank you for the great service

I highly recommend Restano

The entire team at Restano was a pleasure to deal with from start to finish. Scheduling the original consultation was easy and pleasant. They responded with a quote in a timely manner and explained the entire process clearly and concisely. Installation went smoothly and was neat and tidy throughout. I cannot speak highly enough of their team.

100% straight professional service. No high pressure sales. On time.

Excellent installer and company

Service guys did a real nice job and made it clean looking

We are very satisfied with the instillation of our new A/C in our older home. Michael Restano and his crew are awesome. Their level of expertise and skill made us feel comfortable. Everyone was very professional, polite and paid close attention to details. We would highly recommend Restano Heating and Cooling.

Very satisfied.

It appears that they did a good job. I had some cleanup after they left, but not much. I wish that they would have warned us about the new furnace smell. It smells like a new oven.

They guys were great. Service was exceptional

Extremely happy with the install by Restano. Minimal disruption, clean and courteous. Can't complain about the experience at all!

Very professional

Our hear exchange cracked and the team was able to replace the unit the next day do our family could stay warm and keep the house from being damaged by cold weather. Very polite and professional crew who explained everything to us and made sure we understood pricing options before they sold us our new unit.

Restano came out to inspect our furnace due to noise it was making and found a crack in the heat exchanger. They set up an appointment with us to have the furnace and condensing unit replaced, both of which were over 15 years old. They gave me a couple of options for new units and, once I selected one, they were here within a few days to replace everything. Two techs were here for the day and worked quickly and quietly. Both my wife and I were working from home so their ability to work quietly was important. They had very few questions for us and did a great job of cleaning up the area when they were done. I highly recommend Restano to anyone looking to replace their HVAC equipment.

Restano has been a lifesaver for me over the past year with having a new furnace and humidifier installed. Quick, efficient, and courteous service.

We've used Restano's for nearly 23 years. Their service has always been timely, professional and friendly. Their expertise has kept our home comfortable since they installed 23 years ago. Great people to deal with. I highly recommend them.

Had an adjustment that needed to be done to the Furnace. Restanos came back and took care of the issue immediately

excellent service on all of the Carrier products that they have installed.

Address on email is incorrect. Correct address is 3497 Ivy Drive.

They installed my new furnace, air condition unit and hot water tank in 1 day. The sales person and the technicians were all very nice, friendly and professional. The technicians did a great job with installation and clean up. I'm very impressed.

disappointed that " clean up " wasn't better and complete. Nor explanation given entirely about devices