Frequently asked questions - Carrier Commercial Australia

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Information for Covid-19

In light of current coronavirus (Covid-19) situation, Carrier Australia is closely following the advice issued by the State and federal governments. We are actively monitoring the developments & taking all the necessary steps to ensure the safety and well-being of all our employees, clients and the public at large.

While we have implemented WFH procedures for all our office employees, given the nature of our business, our technicians and greater team are ensuring the utmost possible support to all our customers, especially the ones providing essential services across segments like Healthcare, Aged care center’s etc.

Our Offices are available from 8 AM to 4:30 PM to assist or arrange for any technical help on our toll free number: 1300 130 750 (with our afterhours call center fully functional for any after hour’s site requests)

We have released guidelines for our Technicians to take adequate health and safety measures and assessments prior to performing any work on sites.

They are all equipped with necessary personal protection equipment (PPE). N95/equivalent face mask, surgical masks, surgical gloves, safety glasses, hand sanitizer, disinfectant wipes have been supplied to all field workers along with practicing optimum hygiene while visiting any customer site.

We encourage and discuss prior to attendance any site specific requirements and access opportunities to safely manage any risks, including L1 / L2 site risk assessments with input from the relevant technicians and signoff / approval from their direct supervisor / manager.

Together we will fight Covid-19

Frequently Asked Questions

How is Carrier Australia managing the lockdown?

In light of current coronavirus (Covid-19) situation, Carrier Australia is closely following the advice issued by the State and federal Governments. We are actively monitoring the developments & taking all the necessary steps to ensure safety and well-being of everyone associated with us.

While we have implemented WFH procedures for all our office employees, given the nature of our business, our technicians and the greater team are ensuring the utmost possible support to all our customers, especially the ones providing essential services across segments like Healthcare, Aged care center’s etc.

Is customer / technical support still available?

Our Offices are still open for business from 8 AM to 4:30 PM to assist or arrange any technical help on our toll free no: 1300 130 750

What are the safety measures that Service technicians are following while visiting Customer’s site?

Before visit:

Our Service department will contact our clients to understand the issue at hand and priority of the works. Likewise we will discuss any site specific access issues and seek customer support to understand the coronavirus situation in the customer’s work area.

During visit:

Service technicians will wear all the necessary personal protective equipment (PPE) before entering the customer site. L1 / L2 site evaluations are conducted prior to entering any high risk sites (i.e. Hospitals) with adequate approvals required.

Along with PPE, they are advised to ensure the following:

Attempt to access site directly to the location of the equipment bypassing any common areas.
Not to touch anything (handle, doorbell, railing) with bare hands, where practicable
Greet the customer courteously, without a hand shake.
Ensure social distancing is performed at all times >1.5m.
Ensure that signing of Service reports is done in the presence of the client (but not directly utilising the PDA)
Ensure all tools are disinfected to prevent bacteria and virus
Ensure hand sanitizer / disinfectant wipes are utilised as and when required.
Avoid touching face, eyes or nose.

After visit:

Before leaving the customer site, our service technicians will ensure the following:

Clean the Contact Area: To avoid unnecessary contact during the service and clean the equipment touched for trouble shooting.
Clearing the site, not leaving any residual rubbish on site.
Disposal of PPE: Dispose surgical gloves after every single use. For mask and glasses check the physical condition and decide accordingly.
Wash Hands immediately or use Hand Sanitizer after leaving job site.

Are the service technicians following the same safety measures for all sites?

No, the categorization of site is done basis the severity / sensitivity of site location in 2 different levels.

Level 1:

For any activity to be carried out in a Chiller Plant Room area or units installed in any Hospital or laboratory, our Services technicians are equipped with N95/equivalent masks, surgical gloves & safety glasses along with Hand Sanitizers, disinfectant wipes to use before & after visiting any site
For any activity to be carried out in Patient ward, customer waiting area or Emergency Floor area of any hospital or laboratory, our Services technicians are equipped with N95/equivalent masks, surgical gloves, safety glasses, Tyvek Suits-gown, Face shields, splash goggles, Nitrile gloves along with Hand Sanitizers, disinfectant wipes to use before & after visiting any site

Level 2:

For sites like Hotel, Metro station, Stadium / convention centers, Commercial / Shopping complex or any other customer site, our service technicians are equipped with Surgical Masks, Surgical gloves, safety glasses along with Hand Sanitizers, disinfectant wipes to use before & after visiting any site

How are you ensuring the availability of spare parts?

For all the essential service providers we are ensuring to take all the necessary permissions or approvals to arrange and expedite spare parts from the nearest warehouse.

For how long will the service technicians follow these safety measures?

The technicians will continue to follow all the safety measures for as long as it is mandated. Even after that, basis level of hygiene & cleanliness before visiting customer site will always be followed.