Carrier Warranty Registration and Information
Peace of mind with Carrier warranties
Registering your Carrier HVAC warranty protects your home comfort investment by unlocking comprehensive coverage options for your heating and cooling systems. By registering your eligible equipment, you ensure long-term peace of mind, optimized energy efficiency, and reliable performance.
Carrier creates solutions that matter for people and our planet. Whether you need to register a new product, look up an existing record, or read our warranty FAQs, our homeowner resources are designed to give you confidence in everyday life.
How can we help you manage your Carrier warranty?
Carrier offers dedicated tools to help you register your product, verify coverage, and get expert advice. Choose from the options below to seamlessly manage your warranty benefits.
How do I register my product?
Activate your coverage by registering your equipment online. Activate your warranty today to unlock your benefits.
How do I look up my warranty record?
You can easily check your current coverage status using your equipment's serial number. Verify your warranty coverage with our quick lookup tool.
Where can I find warranty FAQs?
Our comprehensive FAQ section provides quick answers to common coverage questions. Explore answers to the most frequently asked questions about your warranty.
How do I find a local expert?
Your local dealer can provide tailored advice and help you navigate your warranty options. Get answers and expert advice from your local Carrier expert.
What is the Carrier Consumer Choice Warranty?
With the Carrier Consumer Choice Warranty, you get the flexibility to choose your coverage. Upon timely registration of eligible new Carrier equipment, you can select either a 10-year parts-only limited warranty or a 5-year parts plus 3-year labor limited warranty.¹ This program puts the power in your hands, ensuring your comfort is protected in a way that best aligns with your long-term goals. Dealer participation required – to find a participating Consumer Choice dealer, please visit our dealer locator.
What are the rules for Consumer Choice Warranty selection?
The Consumer Choice warranty is designed specifically for existing residential applications and requires timely action. New residential construction installations are not eligible for this program.
When must I make my warranty selection?
The desired warranty option must be selected at the time of product registration, within the first 90 days after installation. You can change your selection only within this 90-day window.
How do grouped registrations work?
The option you select will apply to all eligible products registered together. If you want different coverage options for different products, they must be registered separately.
What happens if I miss the registration deadline?
If you register after 90 days, the standard 5-year parts warranty applies with no labor coverage. (Note: Jurisdictions where warranty benefits cannot be conditioned on registration will automatically receive a 10-year parts limited warranty, which can be changed to the labor option within the first 90 days.)
Is dealer participation required for the labor warranty?
Yes, the 5-year parts plus 3-year labor warranty option is available only if your installing dealer or contractor has officially elected to participate in the Consumer Choice program.
Frequently Asked Questions
To ensure optimal performance and maintain your system's integrity, you should always insist on genuine Carrier parts for any repairs. Using approved Carrier parts helps your equipment continue to operate safely, efficiently, and stay in compliance with your warranty terms.
If you do not register your Carrier equipment within 90 days of installation, the standard 5-year parts-only limited warranty will apply, and you will not be eligible for the extended 10-year parts or labor coverage options. (Note: Jurisdictions where warranty benefits cannot be conditioned on registration will automatically receive a 10-year parts limited warranty, which can be changed to the labor option within the first 90 days.)
No, new residential construction installations are not eligible for the Consumer Choice warranty. This specific program is designed exclusively for replacement residential applications.
You can change your Consumer Choice warranty option only within the first 90 days after installation. Once the 90-day window passes, your coverage selection becomes permanent.
NOTES:
1 Warranty period is 5 years if not registered within 90 days. Jurisdictions where warranty benefits cannot be conditioned on registration will automatically receive a 10-year parts limited warranty, which can be changed to the 5-year parts + 3-year labor option on eligible equipment within the first 90 days after installation. The 5-year parts plus 3-year labor warranty option is available only if the installing dealer/contractor has elected to participate in the Consumer Choice warranty program and has accepted the Consumer Choice dealer terms and conditions.